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Technical Services

Implementation & Integration

System Implementation

System Integration

Technical Support & Maintenance

Frontline Technical Support

Hardware Maintenance

Professional Services

VMware Assessment & Capacity Planner Services

Microsoft Technical Services

Database Management

Project Management

IT Infrastructure Consulting

IT Security Assessment

IT Equipment Financing & Leasing

Cabling & Data Center Renovation

System Relocation

China & Hong Kong Cross Border Equipment Staging, Import/Export & Implementation

Outsourcing

IT Staff Outsourcing

IT Operation Outsourcing

IT Help Desk Outsourcing

Obsolete & Refurbished IT Equipment

Obsolete and Refurbished IT Equipment Supply & Support

Miscellaneous

Symantec Hosted Security Services

HP Training Services

HP Proactive Select

HP Proactive Select for SAP System
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  Frontline Technical Support Service
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Scope
  • Phone and onsite service in critical situations
  • Diagnostics, trouble-shooting and recovery
  • Escalation of problems to respective vendors if necessary
  • Recommendation of resolutions or work-around solutions
  • Best effort to resolve problems
  • Hardware spare parts to be provided by respective vendors Incident summary report, problem management & status tracking

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Customer Benefits

  • Providing on-going support after implementation
  • A team of professional fire fighters
  • Recommended recovery & preventive action

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