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Frontline
Technical Support Service |
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Scope
- Phone and onsite service in critical situations
- Diagnostics,
trouble-shooting and recovery
- Escalation of problems to respective
vendors if necessary
- Recommendation of resolutions or work-around
solutions
- Best effort to resolve problems
- Hardware spare parts to be
provided by respective vendors Incident summary report, problem
management & status tracking
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Customer Benefits
- Providing on-going support after implementation
- A team of
professional fire fighters
- Recommended recovery & preventive action
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