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  Frontline Technical Support Service
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Scope
  • Phone and onsite service in critical situations
  • Diagnostics, trouble-shooting and recovery
  • Escalation of problems to respective vendors if necessary
  • Recommendation of resolutions or work-around solutions
  • Best effort to resolve problems
  • Hardware spare parts to be provided by respective vendors Incident summary report, problem management & status tracking

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Customer Benefits

  • Providing on-going support after implementation
  • A team of professional fire fighters
  • Recommended recovery & preventive action

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